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Store Policy

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Care Instruction

Due to the handmade nature, every piece is unique and subtle differences are to be expected. Handmade pieces require more care.

 

Ceramics - handwashing is most recommended. Microwaving or putting them into the dishwasher may not be ideal. Pieces with crackle, light matte glazes or unglazed surface will inherently stain after prolonged use with strongly-stained foods and liquids, so washing them quickly after use is recommended.

Glass - rinse with water or wipe with a damp cloth.

Leather - for longevity, apply leather oil from time to time using a microfiber cloth. Do not come in contact with water.

Metalwork - Chilbo pieces are delicate. Avoid dropping or knocking them against hard surfaces. Clean gently with a soft, damp cloth and dry immediately. Do not soak in water or use strong detergents, bleach, or chemical cleaners.

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Shipping and Delivery

We only accept Singapore orders via the website. All local orders are subjected to a flat delivery fee of $6.00, and will be shipped out within 3 working days of receiving your order with a tracking number.

Free Delivery for all orders at $120 and above.

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Returns and Refunds

We’re unable to offer returns, refunds, or exchanges unless an incorrect item was sent.

That said, if your order arrives broken or damaged, please reach out to us via Instagram DM within 24 hours of receiving it. We genuinely want you to enjoy your piece, and we’ll do our best to make things right.

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